Customer Testimonials

Kudos, applause, commendations and cheers! At Chocolate.com, we're serious about service, so we let our customers do the talking!

BEING HELPFUL COMES NATURAL TO US.

• "Dear Margaret, I think the best category of chocolate for what you described is chocolate truffles. They have a soft center, and are usually quite small. Here are two product options that are soft chocolate truffles. I selected one from a vendor on the East coast and one from a vendor on the West coast - this should give you options for better shipping rates and arrival times. Hope this helps." Customer Service
  
• "Thank you so much. I really appreciate your help, especially so quickly." Margaret M., Seattle, WA
  
• "You guys have taken all the trouble out of this big issue and made it simple for me. I do appreciate it! Thanks!" Cindy L., Monroe, NC
  
• "Shopping from your site has been a delightful experience." Michelle H., Hartford, CT
  
• "In a world of poor customer service, it was a delight to deal with you earlier today. Since speaking to you, I've received email confirmation of the shipment of my order. Thank you so much for your help." Patti A., San Antonio, TX
  
• "Just wanted to thank you for the amazing service and personal attention. It's been a pleasure doing business with you." Anna B., Venice, CA
  
• "I must say the customer service at chocolate.com is the best I've seen in a very long time. I had another member help me with finding appropriate items to order for the Get Well gift at the start. She, too, was very quick and very helpful. Thanks again." Lisa S., Crestview Hills , KY
  

EVERYTHING ON OUR SITE IS REALLY EASY TO DO.

• "Thanks. Check out was a piece of Chocolate cake." Jim and Judy B., Mayo, FL
  
• "I just completed the new, correct order and I'm favorably impressed. Thank you, again for your kind assistance." Stephanie S., Tucson, AZ
  

INTERESTED IN YOUR ORDER'S PROGRESS? YOU CAN TRACK IT STEP BY STEP.

• "I just wanted to thank you one last time. The item was received today. I used your Internet web page to view the order’s shipping status. And I just wanted to say thanks for helping make this occasion special. Very Sincerely, David A." Emmaus, PA
  

TOO BOGGED DOWN TO TRACK YOUR PURCHASE? CUSTOMER SERVICE WILL LEND A HAND.

• "Thanks so much for staying on top of this order." Elisabeth I., Sherborn , MA
  
• "Very sweet of you (no pun intended)! Thank you for being so attentive with my order it is much appreciated!! Take care." Kim A., Jacksonville, OR
  

WE EXCEED LIMITS WHEN NECESSARY.

• "I just spoke with the shipper and they decided to change your package to include a cold pack due to the Florida weather (to prevent melted chocolate). The cold pack will be no additional charge and we will also upgrade your shipping free of charge to 2nd Day Air. I expect it to ship today. Customer Service
  
• "Thanks for checking and replying so quickly, I really appreciate it." Goldis, Durham, NC
  
• "Thank you very much for all of the research that you did for me!!!!!!" Adele H.
  
• "Thanks for all your efforts. I will remember your dedication in the future. Sincerely, Mark S., Boston, MA
  

SOMETIMES WE EVEN SURPRISE OURSELVES!

• "I am working on a project with a key theme & would like to get a quote today for either 300 or 500 2" chocolate keys like a skeleton key - see the attached Jpg file. We want them to be dark chocolate wrapped in silver foil to mimic the key in our graphics. We then want 50 keys out the 300/500 keys to be in white chocolate and then 2 keys to be coated in the edible gold - all would be wrapped in the silver foil. We want them to be delivered to Washington state at the end of the week. Also,do you accept Amex?" Allison M., Phoenix, AZ
  
• "Hello. Please send the jpg file. I have a few vendors in mind who may be able to get you a quote today so I will contact them now. If these vendors don't seem to have something similar I will recommend you entering your inquiry into our bulk / custom order system here: http://www.chocolate.com/custom/." Customer Service
  

FINALLY, EVEN WHEN WE'RE BAD, WE'RE GOOD.

• "I am a marketing professional and one thing I know about customer satisfaction is that you can't always avoid issues, but it's how you handle them that determines customer satisfaction at the end of the day. I truly appreciate your diligence in working with me on this. Your responsiveness and frequent updates were very refreshing. I have not had a customer service experience like that in a very long time." Sarah B. Tomball, TX
  
• "I will be a continuing customer due to the service you provided. I will also recommend your site to friends and co-workers." Sarah B., Tomball, TX
  

JOIN US AT CHOCOLATE.COM! CONSIDER YOURSELF RECOMMENDED BY A FRIEND!

Next Article:  Chocolate Bar Wedding Favor